FAQ

We want you to have a great experience with us, whether you’re browsing our website or talking with one of us in person. Your trust is important to us, so we aim to provide you with all the information you need to do business with us. We want to make it easy for you to contact us if you have questions, concerns, comments, or problems. We are here to help!

The links below will provide you with most of the information you need to do business with us, but if you ever need help, simply contact us by emailing us or call us between 8 am – 5 pm PST, Monday through Friday, at 1-866-811-8665.

Frequently Asked Questions

WEBSITE ISSUES
I can’t find the information I’m looking for

ORDERING & SHIPPING ISSUES
Ordering Options
Payment Options
Web Discounts
Quantity Discounts
Sales Tax
Return Policy
Our Guarantee
Where’s My Order?
Shipping Policies
Shipping & Handling Charges

I can’t find the information I’m looking for

We’re here to help you! Please email us or give us a call at 1-866-811-8665. We’re happy to answer your questions or concerns.

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Ordering Options

We invite you to place an order by phone, fax, or mail. Purchase Orders are accepted with all methods of ordering.

  1. Telephone: 866-811-8665 (M-F, between 9am – 5pm Pacific Standard Time)
  2. Purchase Order (Fax or Email): Begin an order on the website, and then instead of paying with a credit card, select “Purchase Order.” Complete the order process and submit your order and your Purchase Order by fax to 503-692-6529 or email to info@ttoolbox.com.
  3. Mail:
    Teacher’s Toolbox
    1226 NW Rockwood Ln
    Bend, OR 97703

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Payment Options

We accept payment by purchase order, Visa, MasterCard, Discover, American Express, PayPal, or check. Orders must be accompanied by payment or Purchase Order.

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Web Discounts

From time to time, we make special offers to our customers including coupons, special sales, and promotions. These special offers cannot be combined with other discounts on the same item.

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Quantity Discounts

Quantity discounts are available and are highly customized to meet your needs. Please email usor call us at 1-866-811-8665 to receive a quote.

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Sales Tax
One of the benefits of running a business in Oregon is there is no sales tax—ever! This could eventually change, but enjoy it while we’ve got it!

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Return Policy

Our materials are returnable. If you are not satisfied with order, please return the item(s) in sellable condition for full refund. You should use a trackable shipping method such as UPS or FedEx when you return your products. Teacher’s Toolbox is not responsible for returned items that are lost of misdirected.

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Our Guarantee

Teacher’s Toolbox unconditionally guarantees your complete satisfaction. If you are not happy with your order, please contact us to let us know that you are planning to return an item(s). Simply return the item(s) in sellable condition for a full refund.

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Where’s my Order?

Get in touch with us! We are here to help you! The best way to ask questions about your order is to email us or call us at 1-866-811-8665.

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Shipping Policies

Typically, in-stock items are processed and shipped within 2 – 3 business days (Monday through Friday). We do not ship on the following holidays: New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving, and Christmas. We generally ship USPS Priority Mail which takes 2-3 business days to arrive at your location. USPS Express Mail, which takes 1-2 business days, is also available for an extra charge.

**Rush orders must be received by 12 p.m. U.S. Eastern Standard Time, Monday through Friday to be processed and shipped within the same business day. (MONDAY THROUGH FRIDAY ONLY.) Orders from customers who have selected “Express Mail” shipping take priority. All other orders are shipped within 2 – 3 business days.

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Shipping & Handling Charges

All shipping & handling is calculated online using real-time USPS rates.

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